Terms of service
Terms of Service
Last Updated: 17 September 2026
Welcome to Lumièra Skin. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Our Store
Lumièra Skin is an online retail store serving customers in South Africa.
We offer products for sale through our website and may use third-party suppliers and fulfilment partners, including TeemDrop, to process and fulfil customer orders.
2. Using Our Website
By using our website, you agree that:
* You will provide accurate and complete information when placing an order.
* You will not use our website for unlawful purposes.
* You will not attempt to interfere with or disrupt the operation of our website.
* You will not attempt to gain unauthorised access to our systems or customer information.
We reserve the right to refuse or cancel orders where we reasonably believe that fraudulent, unauthorised, or unlawful activity may be involved.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, product images may differ slightly from the actual product due to lighting, photography, screen settings, packaging changes, or other factors.
We reserve the right to correct errors, update product information, or change product availability when necessary.
4. Prices
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing error.
5. Orders
When you place an order, you are submitting a request to purchase the selected product.
After receiving your order, we may send an order confirmation to the email address or phone number you provided.
An order may be cancelled where, for example:
* The product is unavailable.
* There is an obvious pricing or product-information error.
* Payment cannot be successfully processed.
* We reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.
6. Payment
Payment must be successfully completed before an order can be processed.
Payments may be processed through third-party payment providers. By making a payment, you agree to comply with the terms and conditions of the applicable payment provider.
7. Shipping and Delivery
Orders are generally expected to be delivered within 7–14 business days.
Delivery times are estimates and may vary because of courier delays, public holidays, incorrect delivery information, unforeseen circumstances, or other factors outside our reasonable control.
Orders may be fulfilled through our third-party supplier and fulfilment partner, TeemDrop, and may be handed to a third-party courier for delivery.
Customers are responsible for providing accurate delivery information when placing an order.
8. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are handled according to our Refund & Return Policy.
Customers should review our Refund & Return Policy before placing an order.
Nothing in these Terms is intended to remove or limit any rights you may have under applicable South African consumer-protection law.
9. Order Problems
If your order arrives damaged, incorrect, incomplete, or does not arrive within the expected delivery period, please contact us as soon as reasonably possible.
When contacting us about an order, please provide your order number and relevant details so that we can investigate the matter with our fulfilment or delivery partners.
10. Third-Party Services
Our store may use third-party services, including payment processors, ecommerce platforms, fulfilment providers, couriers, analytics providers, and other service providers.
These third parties may have their own terms and privacy policies. Your use of their services may therefore be subject to those terms.
11. Intellectual Property
Unless otherwise stated, the content on this website, including our branding, logos, text, graphics, and other materials, belongs to or is licensed to Lumièra Skin.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our written permission.
12. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or completely free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
13. Limitation of Liability
To the extent permitted by applicable law, Lumièra Skin will not be responsible for losses caused by circumstances outside our reasonable control, including delays or failures involving third-party payment providers, suppliers, fulfilment partners, courier companies, internet services, or other external services.
Nothing in these Terms limits any consumer rights or protections that cannot legally be excluded or limited under South African law.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
15. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Terms, subject to applicable law.
16. Governing Law
These Terms of Service are governed by the laws applicable in the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African law and consumer-protection requirements.
17. Contact Us
If you have questions about these Terms of Service, an order, or our services, contact us:
Lumièra Skin
Email: supportlumieraskin.co.za@gmail.com
WhatsApp: 0786178404
Business Hours: Monday–Friday, 8:00 AM–5:00 PM
Location: South Africa