Shipping policy

Shipping Policy

Last Updated: 17 September 2026

At Lumièra Skin, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed and delivered.

1. Shipping Area

We currently ship orders to customers within South Africa.

2. Order Processing

After your order and payment have been successfully received, your order will be processed for fulfilment.

Orders may be fulfilled through our third-party supplier and fulfilment partner, TeemDrop, and may be handed to a third-party courier for delivery.

Please make sure that your delivery information is accurate when placing your order.

3. Delivery Time

Our estimated delivery time is:

7–14 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier operations, public holidays, incorrect delivery information, high order volumes, or circumstances outside our reasonable control.

4. Delivery Information

Customers are responsible for providing a complete and accurate:

* Full name
* Delivery address
* Contact number
* Any other information required for successful delivery

If incorrect or incomplete information is provided, delivery may be delayed or unsuccessful.

5. Tracking

Where tracking information is available, it may be provided to you once your order has been processed and dispatched.

Tracking information may take some time to become active after an order has been handed to the courier.

6. Delivery Delays

If your order has not arrived within the estimated 7–14 business-day delivery period, please contact us so that we can investigate the status of your order with the relevant fulfilment or delivery partner.

Please understand that some delays may be outside our direct control.

7. Incorrect or Damaged Orders

If you receive an incorrect or damaged item, please contact us as soon as possible after delivery.

Please include your order number and, where appropriate, clear photographs of the item and packaging so that we can investigate the issue and determine the appropriate solution.

8. Failed Delivery

If a delivery cannot be completed because the customer provided incorrect information, was unavailable to receive the order, or otherwise prevented delivery, additional delivery arrangements may be required.

Any additional costs that arise will be handled in accordance with our applicable policies and South African consumer law.

9. Contact Us

If you have questions about your delivery or order, please contact us:

Lumièra Skin
Email: supportlumieraskin.co.za@gmail.com
WhatsApp: 0786178404
Business Hours: Monday–Friday, 8:00 AM–5:00 PM
Shipping Area: South Africa